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Delivery
 

Goods to be Packed and Posted

We aim to despatch all orders received and paid for by 3pm on the same day during the working week. Orders received over the weekend, after midday on Friday, will be despatched on a Monday morning. In the event that your item is not in stock due to stock error or damages, we will e-mail to inform you and either backorder the product and deliver as soon as it is available, or cancel the order if you prefer.

Within the UK, we use Royal Mail post for all deliveries with a value up to £50.  Orders over £50 are generally despatched via 48hour courier.  We aim to keep all items in stock, but should an error occur we will contact you direct offering either a full refund, or give you an expected delivery date.

Our postage and packing rates are based on the value of the total order.

COUNTRY Under £15 £15-£50 Over £50
UK £2.50 £2.95 Free

A surcharge will apply on orders exceeding 2Kgs to be despatched in the U.K.  In the event your order requires this service and exceeds 2 Kgs, we will contact you prior to despatching your goods to discuss your options.

Please ensure that there is someone at the delivery address to receive your order. If delivery is attempted by Royal Mail and no one is in residence the parcel will be sent to the nearest sorting office to await your collection or instructions. If the package is not collected or re-directed by you, it will eventually be returned to us. We reserve the right to charge for re-sending the item at the original postage cost stated.

Goods to be Collected

We wanted to offer the opportunity to shop at  'justsomalvern.co.uk'  to all our regular, locally based customers without the additional postage and packing costs. Therefore we are happy to offer a  collection service for those customers who wish to shop 24/7 but are happy to collect the goods themselves.  Payment would be made in full on the site via Paypal before the receipt of the goods.  A printout of the payment transaction would be required before the goods would be released.  We also reserve the right to ask for proof of identity and address. Customers wishing to use this service simply select  'store collection' when choosing the delivery method when progressing through checkout.  You can still opt to have your goods giftwrapped in lovely paper. Please allow 24 hours from order to goods collection especially if gift wrapping is required. If goods are required urgently please telephone the shop directly on 01684 566866 and we will do our best to help. Enjoy shopping!

Please note we use recycled packing materials in good condition where possible.